Nilima Lalsare - The Tick Tock Doc
The Tick Tock perfection of Medimanage process compliance owes verily to Nilima. The Doctors’ Doctor, numerous are the instances where she has made medical experts revisit their decisions in favor of claimants thru’ her holistic understanding, logic and reasoning. Her changing 8 schools in the first 13 years of schooling has given her a very resilient and open attitude towards life (that also makes her the default punch bag of customers – including internal ones), the clockwork precision across time zones and ability to combine the best of old school and the new. Nilima is enriching Medimanage for 5 years now, since its founding days, with her Clinical Psychology academic acumen and 6 years of customer service insights, 3 each in IDBI Bank and BPL Cellular.
Role at Medimanage:
Head of Operations and Customer Service. The Brilliant Executor to the T. Nilima also takes care of Training and Development at Medimanage.
Catch her at Medimanage:
Explaining Medical Terms to a tough customer – and, sometimes, even to Medical Professionals - on phone. Otherwise she is seen taking marathon meetings with her battery of operations and customer service team members.
When she is not working:
Nilima, an excellent cook is a movie freak, an avid reader. When she is not reading, cooking, or watching a movie, she usually is caught watching Documentaries/Current Affairs on Discovery, NDTV Good Times or on News Channels.
Don’t be caught dead:
Bullying, taking advantage, spoiling the office interiors